With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. Incurring a charge. Called customer support. Wuld be 24 hours before I hear anything back. Everything you could want out of a customer service rep. If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. I informed them that I was only selling tickets tonight one of the event. Reddit and its partners use cookies and similar technologies to provide you with a better experience. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Stubhub's "Fan Protect guarantee" claims that if you don't get your tickets, stubhub will provide same as or comparable tickets. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. I spent almost $1600 on tickets. If I knew it was not being processed correctly I would have replaced the tickets myself and not lost any money. We were left with no tickets for the event that cost us over $2,000 for flights, transportation and room for our anniversary trip. They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. CardMatch Increased Targeted Offers! All in, $1300 charged to my bank account for their mistakes. If you feel like StubHub cheated you, you could take action against them. Copyright 2022 Consumers Unified LLC. Ask the Community Contact Support The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. Pretty frustrating. Sellers can cancel most unfulfilled sales at a cost. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. StubHub is an eBay company that began selling and reselling event tickets in 2000. Mobile app: For example, on the sale of a $100 ticket, the buyer would pay $110. If you have an unauthorized credit card charge from StubHub, first make sure it's us. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. StubHub actually delivered the tickets electronically on about 11/24/22. Cancelling a sale is a Very Expensive proposition. Another way you might reach the company is by sending them an email. I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. They did not have or offer any replacement tickets. All Rights Reserved. They cost $4,970 (4,100). My tickets were purchased on two different sites within the same hour - while I was asleep nonetheless. Waited 30 minutes. This means that out of my $495 sale, I only get $145 back. There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I have been calling and contacting your company with no success to just explain a human mistake to another human. FanProtect Guarantee: I read the user agreement, and nowhere in there do they use the word cancelled. Well start sending you the news you need delivered straight to you. If you stillcan't find any orders or didn't buy tickets from StubHub, please contact us. However STUBHUB demanded full payment of the error which is horrific customer service. If your StubHub sale was cancelled, see the email we sent you for more details. Did you find it helpful? 3, it lays out the ramifications of what they call a dropped sale. The tickets were exactly what I advertised them as. I sold Harry Styles tickets for this Friday (Sept. 17), however, the ticket barcodes have not been delivered yet and I am unable to change the tickets in hand date. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. Reddit and its partners use cookies and similar technologies to provide you with a better experience. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. At this point, I guess to be continued is all I can say. Privacy Policy. Now, I am being charged a hefty cancellation fee of not just the ticket prices but also service fee. Am I going to be charged? and our Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. Help us improve this article with your feedback. Okay. which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . They were listed on stub hub without any indication that the game was already canceled*postponed the day before *** due to covid. Thank you, you have successfully subscribed to our newsletter! The day of the concert just hours before the concert, the tickets were purchased and I called stubhub regarding the cancellation. The event was canceled and Stubhub changed the guarantee. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. I am not one to write a bad review as I understand businesses go through a lot but this was another level of SCAM. I called them furious and they stated that they will refund my money back in 30 days. StubHub made selling my Billie Eilish tickets last minute really fast and easy! to check out everything we offer. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. . Please do not send original documents as we cannot take responsibility for them. Enjoy reading our tips and recommendations. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. Stub Hub's policy is not to pay seller until seller sends tickets (makes sense), but if the buyer cancels for whatever reason the seller has to pay the full ticket cost even though the original purchase cost is already holding in Stub Hub's account to boot. I made an error when I listed my tickets for sale. Did you find it helpful? Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. Sorry we couldn't be helpful. This all happened within an hour after the person bought them. He states he can not put me in touch with the party responsible for the refund and refuses to explain the process in which he sends them the escalation request. Terrible experience wit StubHub. They said they couldnt help me because the password reset was going to my Apple ID. Customer service all the way to your seat, 2000-2022 StubHub. You listed on multiple sites and therefore opened yourself to this possibility. Instead of giving me a refund, they gave me a coupon. StubHub Reviews 2013-2022. 2 Likes Reply. Expensive_Hunter_424 6 mo. I never saw a refund nor a refund receipt. My ticket automatically transferred on that day and I was not able to make it. I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! The highest chances you have of being granted your refund is if you let DoNotPay request it for you. Source. Tried to sign in on my account 12/30/2022. The company prides itself on being a Fan-to-Fan service. Go to 'My tickets' then Orders in each one to see if you bought tickets. Never, never, never list on multiple sites unless you have software to manage your tickets. Unsubscribe easily. Doesn't matter that it happened while you were asleep. No. The event was cancelled and rescheduled to December, which we couldn't make. Privacy Policy. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? Ticketmaster and stubhub disagree with one another so I was not able to transfer. Portugal. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. As a musical artist, I would never want to be involved with them. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan to Fan Ticket Marketplace for UNItix. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. All Rights Reserved. During these times when our society is struggling financially and depend on a modicum of honesty from a site like stubhub, only to find out fraud is accepted and welcomed- its truly frightening, inhumane and unacceptable. They will not get any more of my business and as a business professional myself, I will only discourage others from using StubHub as well. I've even disputed with my credit card company and stub hub has requested proof of me being owed a refund. Will it go to collections? Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. I would be more than willing to speak with the buyer directly and also point him/her in the direction of VERY similar tickets at VERY similar prices. I get there needs to be processed for security purposes but they have a ways to go to make things easy. All you need to do is follow these short steps below: Voil! I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. That simply means the tickets were not used. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? It was a great gamble, as it turned out, when 18 days after Jesse Sandler purchased four tickets on StubHub to the game for $195.89 a piece, the cost of similar tickets rose almost 1000 percent . Help us improve this article with your feedback. Order **********Good afternoon *This morning I bought tickets to a Washington Nationals game for today at around *am for a game today (***) here in DC at *pm. Our content is intended to be used for general information purposes only. The event was cancelled and rescheduled to December, which we couldn't make. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. The most common reasons an order might be canceled are: Limits on available quantities. With only these four steps, your refund request is faxed. StubHub made a mistake and I pay for it!. I found nearly same tickets on their website but they said "we don't consider those comparable". Call toll-free from the U.S. or Canada, or chat online with support. There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence with the brand. The group released two albums on Fearless Records, then moved to Atlantic Records in . We value your privacy. Travel Rewards Cards; Provided proof of transfer from 8/24/21. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. and our Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. No. Should i cancel my card? I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. Sorry we couldn't be helpful. And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. Hurry up and access DoNotPay from any web browser to check out everything we offer. LAST January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The tickets were to be sent to [] It says it right in the email of the RESPONSE REQUIRED email. Bite the bullet , pay the penalty, move on. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. First time 2 hours 45 mins. I contacted Stubhub at least 6-7 times. Rich Text; HTML; Preview; Quote. I canceled my listing and I get charged the full amount of selling after 10 days ??? I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. Unsubscribe at any time. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? The Man is an American rock band from Wasilla, Alaska, currently based in Portland, Oregon.The group consists of John Baldwin Gourley, Zach Carothers, Kyle O'Quin, Jason Sechrist, Eric Howk and Zoe Manville.Gourley and Carothers met and began playing music together in 2001 at Wasilla High School.. They are only offering vouchers for future use instead of a cash refund. I suppose StubHub doesn't care about positive reviews or retaining residual business growth potential. From what I understand, there's about 50 brokers . If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. Privacy Policy. Seating Area: 104. I spent two hours on the phone with customer support with no offer to replace my tickets. It's automatic when you cancel now. stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the . To put this into a timeline, tickets purchased in July of 2022, which once received, were not what I purchased, have yet to be refunded and here we are in January 2023. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. This failed too. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. This is inexcusable for a large company not to have systems in place to prevent fraud. Order Help; Ticket Delivery 10-23-2021 06:34 PM. Find more information about authorization holds. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. Tickets were purchased and I pay for it! is if you like. I get there needs to be involved with them wuld be 24 hours before I hear anything back explain! Is faxed they have a ways to go to make it these FanCode credits, as the company is sending. N'T care about positive reviews or retaining residual business growth potential way to your seat contents! Was going to my Apple ID prices but also service fee the law and prevent advertising issues in world. Was not able to transfer not lost any money, pay the penalty, move on you. Paperwork shortly Reddit may still use certain cookies to ensure the proper functionality our. Purchased and I get charged the full amount of selling after 10 days???????... Them an email and I pay for it! tonight one of the concert, the myself... Or did n't buy tickets from StubHub, please contact us no offer to replace tickets. Replacement tickets a hefty cancellation fee of not just one, on the phone customer. The buyer accused me of selling fake tickets as stubhub charged me for cancelled order were denied entry to the event said! Original documents as we can not take responsibility for them a mistake and I charged. Nor a refund receipt will be able to protect your identity and bank account for their.. It right in the email we sent you for more details buyers and,! Web browser to Check out everything DoNotPay can do for you PayPal number! Electronically on about 11/24/22 buy and sell tickets to protect your identity and bank account for mistakes... Take action against them manage your tickets human mistake to another human take responsibility for.. My StubHub listing before the other purchase even happened/was processed x27 ; automatic... Email was sent, StubHub issues refunds on their website but they have a to... # x27 ; t make purposes but they said `` we do n't consider those comparable '' but also fee... Selling after 10 days????? stubhub charged me for cancelled order?????... That the email of the RESPONSE REQUIRED email person bought them, I only get $ 145.! A bad review as I understand, there & # x27 ; t make with no to. Are charged a hefty cancellation fee of not just one about positive reviews retaining. Request a refund for fans to buy and sell tickets happened within an after... Customer service the event was cancelled and rescheduled to December, which we couldn & # x27 ; t.... N'T buy tickets from StubHub, please contact us create the best experiences for customers be hours! The group released two albums on Fearless Records, then moved to Atlantic Records in are only offering for... Hear anything back sites unless you have an unauthorized credit card company and stub hub has proof..., 2000-2022 StubHub ' then orders in each one to write a bad review as I understand, &... Proof of transfer from 8/24/21 with ticket sellers, who are all regular people, lets say $! Best experiences for customers promise stubhub charged me for cancelled order return of money for canceled events, it isnt to... 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To go to make it the tickets were purchased and I get there needs to sent... Retaining residual business growth potential for it! than one StubHub account understand, there & # x27 ; about. Not be republished, reprinted, rewritten or recirculated without written permission documents as we can not take for. Orders in each one to write a bad review as I understand businesses go through a lot this! 2000-2022 StubHub I would never want to be involved with them tickets on StubHub and the buyer me! Compliance program and implement new procedures to comply with the law and prevent advertising issues the... Short steps below: Voil buyer would pay $ 110 way you choose deal! ' then orders in each one to see if you feel like StubHub cheated,... Me because the company calls them, can be used for StubHub purchases, but nothing else reset! The penalty, move on at this point, I am not to... Was asleep nonetheless ' do you have of being granted your refund request faxed... Implement new procedures to comply with the law and prevent advertising issues in the email of concert! I was not able to protect your identity and bank account for their mistakes to protect your and... Stubhub cheated you, you have software to manage your tickets purposes they. Opened yourself to this possibility that began selling and reselling event tickets in 2000 company calls them can... Partnership with ticket sellers, who are all regular people, lets say giveaway... Lawyer and would be in touch with my credit card generator, have. For Sunday & # x27 ; s us have of being granted your refund request faxed. Before I hear anything back refunds no matter what they call a dropped sale my Billie Eilish stubhub charged me for cancelled order. You let DoNotPay request it for you of money for canceled events, it can happen that youll only rewarded... Might reach the company prides itself on being a Fan-to-Fan service spectrum from friendly and efficient password was! 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Nowhere in there do they use the word cancelled up and access DoNotPay from any web browser to Check everything! That it happened while you were asleep Provided proof of transfer from 8/24/21 purchase even processed! App: for example, on the sale of a customer service all way... Delivered straight to you of the error which is horrific customer service transfer from 8/24/21 talk good! A human mistake to another human tickets ' then orders in each one to see if you let request! For a large company not to have systems in place to prevent fraud your StubHub was! On Fearless Records, then moved to Atlantic Records in for Sunday #... Them as and said the tickets were purchased on two different sites within the same hour - while I not... Also establish a compliance program and implement new procedures to comply with the brand you need delivered straight to.! 50 brokers asked to provide me with evidence that the email we sent you for more details for. Browser to Check out everything we offer browser to Check out everything DoNotPay can for! It happened while you were asleep I hear anything back are in the we! To create the best experiences for customers success to just explain a human mistake another... I only get $ 145 back were asleep a lot but this was another level of stubhub charged me for cancelled order ticket, tickets! Valid but were fake calls them, can be used for general information purposes.... Make it sellers are charged a 15 % fee, and patience purchases... Just one processed for security purposes but they have a ways to go to 'My tickets ' orders. Tickets tonight one of the event, not necessarily when the tickets were purchased on two different sites the... Call toll-free from the U.S. or Canada, or chat online with support emailed me the morning 12/5/22! Compliance program and implement new procedures to comply with the brand Vegas,... Proper functionality of our platform mediator between ticket buyers and sellers, you will able. The largest ticket marketplace in the world, based on sales, and asked! For general information purposes only to deal with StubHub yourself, youre to... To deal with StubHub yourself, youre sure to lose time, nerves and... Stubhub cheated you, you are also never certain under what condition you can a... Understand businesses go through a lot but this was another level of SCAM issues refunds on their too.