I believe this company to be a scam operation. All rights reserved.Privacy Policy. Today The Debt Free Community helps everyday Australians in need. What can Panthera Finance do to collect debts. CrediBot leverages Artificial Intelligence within a safe and secure platform, enabling businesses to reduce the cost of collections and increase customer engagement, with customisable segmented and automated workflows. Only if the debt collector is sure you don't share your account and no one else can see your messages. Not only do they behave in an illegal manner but do not provide any invoices or evidence of the debt that is required to be paid in full. We are extremely disappointed that parts of the debt collection industry continue to disrespect consumers.. q AEST = Australian Eastern Standard Time which is 10 hours ahead of GMT (Greenwich Mean Time), abc.net.au/news/i-never-thought-i-would-end-up-being-chased-by-debt-collectors/11685450, Get breaking news alerts directly to your phone with our app, Help keep family & friends informed by sharing this article, Debt collectors are bankrupting Australians, Child abuser superannuation loophole to be closed by federal government, 'Starved' national galleries and museums hopeful of May budget cash lifeline, Ukraine's interior minister among 14 dead after helicopter crashes near kindergarten outside Kyiv, Teenage boys in custody after reports of gun shots in Queensland's Western Downs spark emergency declaration, Passengers heard 'bang' as Qantas flight crossed the Pacific, pilot issued mayday call, Unheralded Aussie steals the show with freakish moment at Australian Open, Thanasi Kokkinakis sets up clash with Andy Murray after marathon delay, Church of England bishops refuse to allow same-sex marriages after years of debate, Days after deadly Yeti Airlines crash, grieving families wait for Nepalese authorities to return the bodies, in breach of the ACCC's debt collection guidelines, ongoing harassment of a care facility resident. nQt}MA0alSx k&^>0|>_',G! You may also want to speak with the original business which passed the debt collection notice onto Panthera Finance so they can investigate why this debt was incurred and passed on. Cant Pay My Debt: Heres the BEST solution! If youve received a letter in the mail or SMS about some old debt with Panthera Finance, its probably from Optus, Simply Energy, AGL or Energy Australia. But then again, its never too late for us to help you out. However they did not prove it, and so I did not pay. They told me that debt was only transferred to a "third-party debt purchaser" after numerous unsuccessful attempts to contact the customer and resolve the outstanding debt. I can confirm that Panthera Finance is a legitimate collection agency. I plan on calling them tomorrow and finding out whats what, because I'm 95% certain I owe nothing. Only communicate with them in writing (and only to tell them to fudge off and stop harassing you). In October 2018, the Federal Court ordered Equifax Australia Information Services and Solutions Pty Ltd to pay $3.5m in penalties for misleading and deceptive conduct, and unconscionable conduct in relation to credit report services. With offices in Melbourne and Echuca, ARL supports clients with both commercial and consumer receivables service requirements. Hi guys I'm a financial counsellor don't forget overdue accounts and amounts owing become statute barred after 6 years and only 3 years in the NT and ACT so be careful if its an old bill. Same finance company and Energy Australia, I'm not sure if I've ever been with them, if I were it would have been yeah around 2014. Theyll sometimes call you on different numbers every single day. I searched through my emails and computer, I can't find PDFs of my payment slips. The Forrests owed $9,600 on their credit card when a debt collector "went for the house". Automated page speed optimizations for fast site performance, Australian Competition & Consumer Comission, Tips on How to Make Buying a New Car Easier, Financial Services in the Digital Era: How to Effortlessly Send and Receive Money, How to Easily Calculate Your Mortgage Rate Payments, Working Abroad Means Tax Planning Too: Heres What You Should Know, Home Loan vs. Mortgage Loan: The Main Benefits Explained, The Top 4 Home Security Tips You Need to Know, Home Decorating Tips That Wont Break the Bank. V)gB0iW8#8w8_QQj@&A)/g>'K t;\ $FZUn(4T%)0C&Zi8bxEB;PAom?W= If you are experienced and can work independently you can work from home. It also allegedly imposed onerous requirements on these consumers to prove they didnt owe the debts which Panthera was trying to collect. When I used the contact information provided on their website, they ignored me and resent the same disputed invoice. These regulations cover what times of communication is allowed, the times debt collectors can call you as well as the frequency of times you can be contacted per month by a debt collector. And when contacted Energy Australi refuses to assist by providing any information. I was renting the apartment back then and I was pretty sure we cancelled everything under my name. This is likely why theyre calling you, to simply get you to pay a few bucks each week. Over the last two years around 100 people have complained to the ACCC about Pantheras debt collection activities. free barista coffees and office incentives. Why would you have a debt with Panthera Finance? Bill Chaser is an easy to use, risk-free online automated collections platform, built for business In this case, we allege Pantheras conduct was particularly egregious as we understand they continued to harass these three consumers after they became aware that they didnt owe any money.. I will be more than happy to investigate this further for you, to ensure that you do have a balance outstanding. 3. Debt collectors are meant to work with debtors on a realistic payment plan, but many don't. Any matters raised with us are fully investigated and each case is handled with fairness, professionalism and sensitivity.". I called Energy Australia in the end and they confirmed my last bill before I left the country. owners whose time is much better spent finding and completing the next job, rather than chasing up Your home may be repossessed if you do not keep up repayments on your mortgage or any other debt secured on it. Panthera Finance LLP is registered in England & Wales under registration number: OC424126. When he tried to obtain information from Energy Australia they would not provide any details and instead referred him back to Panthera. Hi all, I just got a messaged today from Panthera Finance that I owe them over $1k but they mentioned a different name so technically I don't really owe them anything. At Panthera, his focus is dealing with all aspects of client management and administration, from the initial client contact through to completion, whilst handling matters of compliance and ensuring regulatory procedures are met. What Do You Need To Check Before You Start A Home Renovation? "Based on my experience it seems debt collectors do as they please, on the phone at least. You do realise this is an quite an old thread. We know the REAL answer! Energy Australia refuse to provide any information - they cannot even find someone to press a button and print out details of the supposed account. N')].uJr Over the last two years around 100 people have complained to the ACCC about Pantheras debt collection activities. I found this forum with a Google search. All trademarks are owned by their respective owners.OzBargain is an independent community website which has no association with nor endorsement by the respective trademark owners. They will purchase a debt such as yours for a figure below what you owe, then try to recuperate as much funds as possible. I believe that companies or utility providers who on-sell debt that turns out to be illegitimate should be fined and breaches disclosed. I'm just waiting for some sort of identity theft to pop up in my name at this point. Read more: staff are welcoming and inclusive. Panthera admitted the contraventions and made joint submissions to the Court with the ACCC on penalty. Disclaimer: This a resource and referral website where we may earn a commission on each referral generated. It is of concern as it looks like it is either a scam or identity theft. The ACCC notes that in the last two years they have received circa 100 official complaints in regards to Pantheras debt collection activities. Panthera acknowledged this, but stated they were calling me for multiple debts and that I had mislead FOS by not disclosing this. Commencing business operations in 2004, State Mercantile saw the establishment of what is today, Panthera Finance Group. This includes those in Melbourne, Sydney, Brisbane, Perth and Adelaide. We care about accuracy. For example, a further advance from your existing lender or an unsecured loan (e.g., a personal loan). It's really great. Panthera Finance Group developed PayQuest as our internal Customer Relationship Management (CRM) tool, built with over a decade of experience in how communication practices and technology can work best in the credit management industry. staff are welcoming and inclusive. "My issue is their lack of any sort of understanding or empathy for an individual's circumstances," says Mary (not her real name). When he emailed Energy Australia to get information about the claim they refused to help. Panthera Finance; These are all very good and long-standing companies, and also very good at what they do. It was started with the aim of helping everyone in dire straits. They can only contact you between 7:30am and 9pm on weekdays. Be very careful dealing with this dodgy company as there are numerous complaints about them on the net. We integrate financial services with digital-first, data driven solutions. I can confirm that Panthera Finance is a legitimate collection agency. But I had no other debt. The information contacting within this website is subject to the UK regulatory regime and is therefore primarily targeted at consumers based in the UK. I always took a pretty simple view: if Energy Australia could demonstrate why I now owed them more money, then I would pay it. But what if the debt was in dispute as mine was? "Services Australia [the federal agency that manages Centrelink] also uses contingent collectors. endstream endobj startxref This provides our dedicated compliance team with a robust monitoring system, a greater ability to report on collections calls and records and ability to better identify and support customers in hardship. With the above restriction, any day between 9am and 9pm (expect public holidays). 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